We had been given a tight schedule, and dispatch had been informed that the delivery time would not be able to be met, but we were told to just go into the Receiver and that they would unload us when they could. Famous last words. This Receiver, come to find out, only receives from 7pm to 3am, and with us pulling up in front of their lot at 4am, we knew any unloading was not going to happen. We ended up dropping that load in the yard for another driver to deliver at a later time.
Flash forward now to us sitting in our truck, knowing that we are here during "normal" unloading times, and get the notification from the security guard that they will not accept our load. What the #&!%.......... Craig kindly inquires as to what is the problem, since we had an appointment time scheduled, and he was told, "we do not accept frozen loads after 9pm". You would think someone would have told our customer service that when the appointment was made, right???
Anyway, (deep sigh inserted here), long story short, we called our people, who took all the information down, informed us to stay where we were, that customer service would work on it in the morning, and to call our dispatcher at 6am. Check, check, and check. All done and still waiting to hear something back. Oh, and need I mention that we had a second delivery we were suppose to make at 6:30am?????
All I got to say is thank goodness there is a cookie factory right next door to our Company yard in Bloomington, and that said cookie factory was visited yesterday by two people who shall remain nameless to protect their identity, but that while there, they purchased some cookies at their outlet store at the special price of 10 cents a piece. This is exhibit A........the aforementioned 6 inch big iced sugar cookie:
3 comments:
who makes the "rules" at this place? Tinker Bell?
Cookies do help to ease the frustrations of life.
Ahhhh.....so glad the cookie fairy came by the turck to visit you...it's true...she does make life a little bit sweeter...
Post a Comment